From 15 September, the Qld Ombudsman has the option of directly investigating a non-government entity that is performing a function of an agency.
A change to our framework, and what it means to you - Queensland Ombudsman
Council may wish to consider:
· including a clause(s) in contractual arrangements with non-government entities to clearly inform them that by performing services on behalf of the agency, the entity’s administrative actions for carrying out that function are included in the jurisdiction of the Queensland Ombudsman
- including similar information in the agency’s procurement documentation
- advising engaged non-government entities about this change and reiterating the agency’s expectations for how entities handle complaints. We have a range of good decisions and complaints management resources on our website that can help communicate good practices to non-government entities