Driving a Customer Focused Culture in your Team (for Team Leaders) - Limited spaces remaining. 

Date: This is a three-part series designed for Frontline Council Team Leaders:

Part one: Tuesday 17 June

Part two: Wednesday 18 June

Part three: Thursday 19 June

Time: 10:00am - 11:20am

Cost: Entry from $330.00 (GST inclusive) per person for the three-part series - available to all Council Officers 

Entry from $550.00 (GST inclusive) for two people to attend the three- part series - available to all Council Officers

View Course Brochure

Course Content: 

Help create a customer-focused culture within your team by providing your Team Leaders with an understanding of the key drivers of customer-centricity within your organisation.

Learning Outcomes:  Participants will - 

• understand key drivers of customer-centricity within an organisation
• have language to help them discuss customer-centricity with colleagues across the organisation
• have had the opportunity to review the current state
• be equipped to take the next steps in implementing a plan to enhance the customer focus in their team.

Please Note: Zoom details will be made available in your registration confirmation / notification.  Attendance is expected for all 3 sessions. This event will not be recorded.

Thank you to our Partner:

LGMA Members: This webinar series is eligible to be redeemed under the 3 complimentary webinars you receive as an LGMA Member. Please contact admin@lgmaqld.org.au if you'd like to redeem this series (Note: this will use all 3 of your webinar allowance).

Work Health and Safety Village Exchange

This village exchange meeting is for local government employees working in the Work Health and Safety areas of Queensland councils. It is a place to get together, share information, get updates on the latest legislation and policies, and ultimately help each other improve our ways of working and serving our communities.

Remaining scheduled exchange session for 2024:

Cost: Complimentary to Council Subscribers

Agenda: Please submit items for the agenda to projects@lgmaqld.org.au

Join the Zoom Meeting: 

https://us02web.zoom.us/j/88439417452?pwd=ZEpMSis0dzBaaVhLdFMvMTZxUXlZdz09

Meeting ID: 884 3941 7452

Passcode: 580655

Dial by your location +61 7 3185 3730 Australia
NOTE: The same Zoom link can be used to access all exchange sessions. Webinars require payment and a different link will be provided. 

Join our Work, Health and Safety LinkedIn Group

Young Officers Network

This network has been created to provide young officers in local government a space to connect with peers navigating the local government career path. 

The goal of this network is to foster relationships, collaborate with other councils and share resources.

This exchange is run by LGMA's young officers and is designed for officers under 35 to attend. 

Agenda

This exchange will feature a presentation on Imposter Syndrome delivered by Cassie one of LGMA's Trainers. We'll explore imposter syndrome to help understand and identify where it might come into play and take a look at some strategies to help overcome these feelings in the workplace.

Following this presentation there will be time for general discussion lead by the Young Officer's Network Committee Members - Stephanie Ludwig and Shaun Jorgensen. 

Remaining scheduled exchange sessions for 2025:

Cost: Complimentary to Council Subscribers

Agenda: Please submit items for the agenda to admin@lgmaqld.org.au

Join the Zoom Meeting: https://us02web.zoom.us/j/87012843425

Join our Network on LinkedIn!

Environment and Sustainability Village Exchange

This Village aims to support local government officers working in environment and sustainability related roles including but not limited to: Environmental Sustainability & Resilience, Conservation, Natural Environment, Biodiversity, Land for Wildlife, Circular Economy and Sustainable Resource Planning, Climate Change/Net Zero Emissions and Regenerative Tourism.

This Village provides a forum for officers to get together, share information, receive updates on the latest legislation and policies and, ultimately help each other improve service to our communities

Remaining scheduled exchange sessions for 2025:

Cost: Complimentary to Council Subscribers

Agenda: Please submit items for the agenda to projects@lgmaqld.org.au

Join the Zoom Meeting:

https://us02web.zoom.us/j/88509728713

NOTE: The same Zoom link can be used to access all four exchange sessions. 

Join our Environment and Sustainability LinkedIn Group

People and Culture (HR, OD) Village Exchange

This village exchange meeting is for local government employees working in the people and culture, human resources and organisational development areas of Queensland councils. It is a place to get together, share information, get updates on the latest legislation and policies, and ultimately help each other improve our ways of working and serving our communities.

Remaining scheduled exchange sessions for 2025:

Cost: Complimentary to Council Subscribers

Agenda: Please submit items for the agenda to events@lgmaqld.org.au

Join the Zoom Meeting: 

https://us02web.zoom.us/j/88259847435?pwd=OXJIb05pS0FISjlGTDJKcFhuVk12QT09

Meeting ID: 882 5984 7435
Passcode: 046209
Dial by your location +61 7 3185 3730 Australia
NOTE: The same Zoom link can be used to access all four exchange sessions. 

Join our People and Culture LinkedIn Group

Community Services Village Exchange

This village exchange meeting is for local government employees working in community related roles including community services / community development and community engagement practitioners. It is a place to get together, share information, get updates on the latest legislation and policies, and ultimately help each other improve our ways of working and serving our communities.

Remaining scheduled exchange sessions for 2025:

Cost: Complimentary to Council Subscribers

Agenda: Please submit items for the agenda to projects@lgmaqld.org.au

Join the Zoom Meeting:

https://us02web.zoom.us/j/86445302067?pwd=SHJja2gzNVBhNVh0VUdIcnR6eFpBQT09

Meeting ID: 864 4530 2067

Passcode: 740014

Dial by your location +61 7 3185 3730 Australia
NOTE: The same Zoom link can be used to access all four exchange sessions. 

Join our Community Services LinkedIn Group

Lifestyle and Liveability Village Exchange

This Village aims to support local government officers working in roles to enhance lifestyle and liveability within their communities.

Encompassing Sport and Recreation, Parks, Gardens, Playgrounds, Open Spaces, Streetscapes, Trails and Pathways, as well as Venues and Events, this Village provides a forum for officers to get together, share information, receive updates on the latest legislation and policies and, ultimately help each other improve service to our communities.

Remaining scheduled exchange sessions for 2025

Cost: Complimentary to Council Subscribers

Agenda: Please submit items for the agenda to projects@lgmaqld.org.au

Join the Zoom Meeting:

https://us02web.zoom.us/j/85479286267

NOTE: The same Zoom link can be used to access all four exchange sessions. 

Join our Lifestyle and Liveability LinkedIn Group

Governance Village Exchange

This village exchange meeting is for local government employees working in the governance areas of Queensland councils. It is a place to get together, share information, get updates on the latest legislation and policies, and ultimately help each other improve our ways of working and serving our communities.

Remaining scheduled exchange sessions for 2025:

Cost: Complimentary to Council Subscribers

Agenda: Please submit items for the agenda to ga@lgmaqld.org.au

Join the Zoom Meeting: 

https://us02web.zoom.us/j/84818753153?pwd=cVpnZVByaCtCWGRNbU5JM2JpMGpTUT09

Meeting ID: 848 1875 3153

Passcode: 752988

Dial by your location +61 7 3185 3730 Australia
NOTE: The same Zoom link can be used to access all four exchange sessions. 

Regulatory Services Village Exchange

This village exchange supports local government officers working in the Regulatory Services areas of Queensland councils covering Animal Management, Land Protection (including pest management, biosecurity and rural lands), Local Laws and Ranger Services. It is a place to get together, share information, get updates on the latest legislation and policies, and ultimately help each other improve our ways of working and serving our communities.

Remaining scheduled exchange sessions for 2025:

Cost: Complimentary to Council Subscribers

Agenda: Please submit items for the agenda to projects@lgmaqld.org.au

Join the Zoom Meeting: 

https://us02web.zoom.us/j/88388185299?pwd=R3pybU1hZnliMW1wVll0b2pyN3ErZz09

Meeting ID: 883 8818 5299

Passcode: 832085

Dial by your location +61 7 3185 3730 Australia
NOTE: The same Zoom link can be used to access all four exchange sessions. 

Join our Regulatory Services LinkedIn Group

Customer Service Village Exchange

This village exchange meeting is for local government employees working in the Customer Service areas of Queensland councils. It is a place to get together, share information, get updates on the latest legislation and policies, and ultimately help each other improve our ways of working and serving our communities.

Remaining scheduled exchange sessions for 2025:

Cost: Complimentary to Council Subscribers

Agenda: Please submit items for the agenda to projects@lgmaqld.org.au

Join the Zoom Meeting: 

https://us02web.zoom.us/j/82440615277?pwd=cG44TUlNZkxRdWFTK0c3MzkwSEFydz09

Meeting ID: 824 4061 5277

Passcode: 861543

Dial by your location +61 7 3185 3730 Australia
NOTE: The same Zoom link can be used to access all four exchange sessions. 

Join our Customer Service LinkedIn Group

Environmental Health Officers Village Exchange

This village exchange meeting is for local government employees working in environmental health roles in Queensland councils in areas such as Food Licensing and Safety, Air and Water Quality Standards, Tattoo Operators and Public Health. It is a place to get together, share information, get updates on the latest legislation and policies, and ultimately help each other improve our ways of working and serving our communities.

Remaining scheduled exchange sessions for 2025:

Cost: Complimentary to Council Subscribers

Agenda: Please submit items for the agenda to projects@lgmaqld.org.au

Join the Zoom Meeting: 

https://us02web.zoom.us/j/86015370564?pwd=SVJTeG1JaUVSRDRLam91QXdrbDU4UT09

Meeting ID: 860 1537 0564

Passcode: 595252

Dial by your location +61 7 3185 3730 Australia
NOTE: The same Zoom link can be used to access all four exchange sessions. 

Join our Environmental Health Officers LinkedIn Group

Arts, Heritage and Cultural Services Village Exchange

This village exchange meeting is for local government employees working within the Arts (including RADF) Heritage and Cultural Services. It is a place to get together, share information, get updates on the latest legislation and policies, and ultimately help each other improve our ways of working and serving our communities.

Remaining scheduled exchange sessions for 2025:

Cost: Complimentary to Council Subscribers

Agenda: Please submit items for the agenda to projects@lgmaqld.org.au

Join the Zoom Meeting: 

https://us02web.zoom.us/j/87135607076?pwd=VEtjZTArUkF3MDlIUjlkZVJUQjVPZz09

Meeting ID: 871 3560 7076

Passcode: 128131

Dial by your location +61 7 3185 3730 Australia

NOTE: The same Zoom link can be used to access all four exchange sessions. 

Join our Arts, Heritage and Cultural Services LinkedIn Group

Executive Assistants Village Exchange

This village exchange meeting is for local government employees working as Executive/Personal Assistants to CEO's, Directors, Managers and Elected Members of Queensland councils. It is a place to get together, share information, get updates on the latest legislation and policies, and ultimately help each other improve our ways of working and serving our communities.

Remaining scheduled exchange sessions for 2025:

Cost: Complimentary to Council Subscribers

Agenda: Please submit items for the agenda to projects@lgmaqld.org.au

Join the Zoom Meeting: 

https://us02web.zoom.us/j/81555316781?pwd=Zkt3RjJCWFJ1THgrcFNEV01ESmNFQT09

Meeting ID: 815 5531 6781

Passcode: 440522

Dial by your location +61 7 3185 3730 Australia
NOTE: The same Zoom link can be used to access all four exchange sessions. 

Join our Executive Assistants LinkedIn Group

Women in Local Government

This Village aims to connect women across the local government sector in Queensland, provide them with access to valuable insights, effective real-world strategies, and plenty of opportunities to network, collaborate and share ideas.  

Agenda: Stay tuned!

Scheduled exchange sessions for 2025:

Cost: Complimentary to Council Subscribers

Join the Zoom Meeting: https://us02web.zoom.us/j/81895544921

Join our Network on LinkedIn!

Procurement Village Exchange

This village exchange meeting is for local government employees that look after procurement for Queensland councils. It is a place to get together, share information, get updates on the latest legislation and policies, and ultimately help each other improve our ways of working and serving our communities.

Remaining scheduled exchange sessions for 2025:

Cost: Complimentary to Council Subscribers

Agenda: Please submit items for the agenda to projects@lgmaqld.org.au

Join the Zoom Meeting: 

https://us02web.zoom.us/j/83701060791?pwd=RDRSOHFMSXdJbGxGZm5vL1FuSUM2Zz09

Meeting ID: 837 0106 0791

Passcode: 424566

Dial by your location +61 7 3185 3730 Australia
NOTE: The same Zoom link can be used to access all four exchange sessions. 

Join our Procurement LinkedIn Group

Compliance Village Exchange

This village exchange meeting is for local government employees working in compliance related roles including but not limited to: Planning / Building / Plumbing / Stormwater / Development Compliance, Traffic and Parking Management, Land and Lease Management, Permits, Infringements, Enforcements and Investigations, Community Safety and Temporary Entertainment Events. It is a place to get together, share information, get updates on the latest legislation and policies, and ultimately help each other improve our ways of working and serving our communities.

Remaining scheduled exchange sessions for 2025:

Cost: Complimentary to Council Subscribers

Agenda: Please submit items for the agenda to projects@lgmaqld.org.au

Join the Zoom Meeting:

https://us02web.zoom.us/j/86975860195?pwd=OGNxdnlYeS94OUk3QUNRY1dEU0F6UT09

Meeting ID: 869 7586 0195
Passcode:

941505
Dial by your location +61 7 3185 3730 Australia
NOTE: The same Zoom link can be used to access all four exchange sessions. 

Join our Compliance LinkedIn Group

Facilities Management Village Exchange

This village exchange meeting is for local government officers who play a role in facilities management, both for community use and council purposes for Queensland councils. Facilities management in councils is varied and often across Departments. This village provides a forum for officers working in Building and Property Services roles as well as those working in community use facilities roles including halls/venues and cemeteries to get together, share information, get updates on the latest legislation and policies, and ultimately help each other improve our ways of working and serving our communities.

Remaining scheduled exchange sessions for 2025:

Cost: Complimentary to Council Subscribers

Agenda: Please submit items for the agenda to projects@lgmaqld.org.au

Join the Zoom Meeting: 

https://us02web.zoom.us/j/82796410817?pwd=K2c2ZTJML3RNaFZqdEhEL004UXNLdz09

Meeting ID: 827 9641 0817

Passcode: 917603

Dial by your location +61 7 3185 3730 Australia
NOTE: The same Zoom link can be used to access all four exchange sessions. 

Join our Facilities Management LinkedIn Group

Libraries Village Exchange

This village exchange meeting is for local government employees working in libraries for Queensland councils. It is a place to get together, share information, get updates on the latest legislation and policies, and ultimately help each other improve our ways of working and serving our communities.

Remaining scheduled exchange sessions for 2025:

Cost: Complimentary to Council Subscribers

Agenda: Please submit items for the agenda to projects@lgmaqld.org.au

Join the Zoom Meeting:

https://us02web.zoom.us/j/87336564785?pwd=ekxCSkJOTUtYZkZyUWFhcmFabk50QT09

Meeting ID: 873 3656 4785

Passcode: 291800

Dial by your location +61 7 3185 3730 Australia
NOTE: The same Zoom link can be used to access all four exchange sessions. 

Join our Libraries LinkedIn Group

Planning, Design and Development Village Exchange

This Village aims to support local government officers working in planning, design and development related roles.

With local governments experiencing exciting growth in the residential and commercial sectors, with numerous development and planning projects, this Village provides a forum for officers to get together, share information, receive updates on the latest legislation and policies and, ultimately help each other improve service to our communities.

Remaining scheduled exchange sessions for 2025:

Cost: Complimentary to Council Subscribers

Agenda: Please submit items for the agenda to projects@lgmaqld.org.au

Join the Zoom Meeting:

https://us02web.zoom.us/j/88232459464

NOTE: The same Zoom link can be used to access all four exchange sessions. 

Join our Planning, Design and Development LinkedIn Group

Learning & Development Village Exchange

This village exchange meeting is for local government employees working in the learning and development area of Queensland councils. It is a place to get together, share information, get updates on the latest legislation and policies, and ultimately help each other improve our ways of working and serving our communities.

Remaining scheduled exchange sessions for 2025:

Cost: Complimentary to Council Subscribers

Agenda: Please submit items for the agenda to events@lgmaqld.org.au

Join the Zoom Meeting: 

https://us02web.zoom.us/j/88074223077 

NOTE: The same Zoom link can be used to access all four exchange sessions. 

Join our Learning and Development LinkedIn Group