Thank you to everyone who participated in the Gov Village Exchange today.

The key topics of discussion covered:

• RTI’s – managing applications relating to unreasonable use of resources and reoccurring applicants;
• • councils shared their formulas and approaches, taking into account their available resources and what is reasonable use of resources;
• Dealing with sovereign citizens
• • many council have captured in their complaints policy, how to deal with unreasonable complaints/behaviour;
• Dealing with unreasonable customer behaviour - Policy, strategies, and banning customers
• Human rights and discrimination complaints - Trends and experience dealing with Queensland Human Rights Commission
• AI Governance - policies, processes

Hope to see you at the Face-to-Face Governance Forum in Brisbane on Thursday, 18 April 2024.