Building Psychological Safety

Psychological safety is an important part of creating teams where people feel comfortable speaking up, asking questions, raising concerns and admitting mistakes. For managers and supervisors, creating this environment can support better communication, learning, accountability and team performance.

This webinar will explore what psychological safety looks like in a local government workplace and the practical role leaders play in building it. Consider how your leadership approach, team culture, expectations and responses to mistakes can either strengthen or undermine psychological safety, and learn practical strategies for encouraging openness, constructive challenge and honest conversations within your team.

Audience:  Managers and Team Leaders of all levels

Day/Date: Tuesday 17 February 2027

Time: 10:00am - 11:00am

Cost: Entry from $110.00 (GST inclusive) per person - available to all Council Officers

Please Note: This webinar will not be recorded. 

Use of AI notetakers: The use of AI notetakers (e.g. Tactiq, Otter.ai, Fireflies etc.) is not permitted in any LGMA-hosted webinars or online events. Please refer to our policy here. 

LGMA Members: This webinar is eligible to be redeemed under the complimentary webinars you receive as an LGMA Member.

To book, please select 'Complimentary - Member Benefit'. Please contact admin@lgmaqld.org.au if you have any issues. 

Difficult Feedback Conversations Webinar

Giving critical feedback which lands can be a challenge at the best of times.  When that feedback is ‘difficult’ in that it is unexpected or there is disagreement about either the performance under discussion or the impact of it, the delivery is more critical, as is the potential impact of getting it wrong.

This session provides practical guidance on how to approach challenging performance conversations with clarity, empathy, and confidence.  Learn how to give constructive feedback that encourages accountability and growth while maintaining respectful and professional relationships.  Explore techniques for managing defensiveness, structuring your message, and navigating emotional reactions.

Audience:  All local government officers who provide feedback to direct reports or, potentially, colleagues

Day/Date: Tuesday 23rd March 2027

Time: 10:00am - 11:00am

Cost: Entry from $110.00 (GST inclusive) per person - available to all Council Officers

Please Note: This webinar will not be recorded.

Use of AI notetakers: The use of AI notetakers (e.g. Tactiq, Otter.ai, Fireflies etc.) is not permitted in any LGMA-hosted webinars or online events. Please refer to our policy here. 

LGMA Members: This webinar is eligible to be redeemed under the complimentary webinars you receive as an LGMA Member.

To book, please select 'Complimentary - Member Benefit'. Please contact admin@lgmaqld.org.au if you have any issues. 

How To Say ‘No’ Without Offending

Local government officers are here to help the community and this community service focus can lead to a propensity to want to help everyone, whenever possible. Like all great traits, if taken to extremes it can negatively impact performance and wellbeing. Knowing when and how to say ‘no’ is important for long-term success.

Through this webinar you will develop the confidence and communication skills to say no clearly and respectfully when appropriate. All without damaging relationships. The session will discuss how to set boundaries, manage expectations and handle pushback with professionalism and empathy. It offers practical language and techniques to help you stay assertive while remaining considerate.

Audience:  All local government officers who struggle to say 'no'

Day/Date: Tuesday 25 May 2027

Time: 10:00am - 11:00am

Cost: Entry from $110.00 (GST inclusive) per person - available to all Council Officers

Please Note: This webinar will not be recorded. 

Use of AI notetakers: The use of AI notetakers (e.g. Tactiq, Otter.ai, Fireflies etc.) is not permitted in any LGMA-hosted webinars or online events. Please refer to our policy here. 

LGMA Members: This webinar is eligible to be redeemed under the complimentary webinars you receive as an LGMA Member.

To book, please select 'Complimentary - Member Benefit'. Please contact admin@lgmaqld.org.au if you have any issues. 

Council Meetings - 2 Part Webinar Series 

Part one: Tuesday 15 June

Council Meeting Agendas

A good meeting agenda is crucial to legislative complaint and good decision-making. This webinar will outline: what has to go into a meeting agenda from both compliance and good governance perspectives; and when and how must they be published. It will also provide tips for formulating agendas which facilitate smooth running of the meeting and provide a framework for good decision-making.

Part two: Wednesday 16 June

Council Meetings and Meeting Minutes

Sound meeting processes and clear, accurate minutes are essential to effective council decision-making. This webinar will explore the rules and processes that govern council meetings, including standing orders, and provide practical advice to help officers prepare for and oversee meetings smoothly.

This session will also cover statutory obligations for recording and publishing council minutes, alongside best practice approaches to producing an effective record. Participants will explore how to capture decisions clearly and comprehensively, avoid ambiguity and unnecessary verbatim reporting, and ensure minutes support the officers and stakeholders who rely on them.

Time: 10:00am - 11:00am

Cost: Entry from $220.00 (GST inclusive) per person for the two-part series - available to all Council Officers 

Entry from $400.00 (GST inclusive) for two people to attend the two-part series - available to all Council Officers

Please Note: Zoom details will be made available in your registration confirmation / notification.  Attendance is expected for both sessions. This event will not be recorded.

LGMA Members: This webinar series is eligible to be redeemed under the  complimentary webinars you receive as an LGMA Member. To book, please select 'Complimentary - Member Benefit'. Please contact admin@lgmaqld.org.au if you have any issues.

Managing Upwards

One of your most important relationships in the workplace will be with your supervisor.  This webinar will explore mechanisms to improve your relationship with your supervisor and to help you build skills and strategies to effectively work with and influence your manager, fostering a productive relationship.

The practical strategies are offered for immediate application and will help you navigate expectations, anticipate needs and influence decision-making with confidence.

Audience:  All local government officers, all levels and roles below the CEO

Day/Date: Tuesday 13 July

Time: 10:00am - 11:00am

Cost: Entry from $110.00 (GST inclusive) per person - available to all Council Officers

Please Note: This webinar will not be recorded. 

Use of AI notetakers: The use of AI notetakers (e.g. Tactiq, Otter.ai, Fireflies etc.) is not permitted in any LGMA-hosted webinars or online events. Please refer to our policy here. 

LGMA Members: This webinar is eligible to be redeemed under the complimentary webinars you receive as an LGMA Member.

To book, please select 'Complimentary - Member Benefit'. Please contact admin@lgmaqld.org.au if you have any issues.