We've recently been made aware of a change in State legislation for the Residential Tenancies Authority when it comes to charging tenants water consumption. If the Property manager issues their own invoice to the tenant for water consumption charges, unless they also provide the bill issued by the utility provider or council within 4 weeks of receipt by lessors, then the tenant does need to pay for the water consumption charges. The issue we've come across is that property managers are sending on the full rate notice to tenants which shows the owners names, in some instances their residential address (where it's not always that of a real estate), and balance information including any credit balances on the property account. Our rate notice has a separate water summary page which shows consumption charges etc, however we are being told by agents that they must send the full rate notice in its entirety and not just the water summary pages. Whilst this is not a privacy breach from Council, it could be deemed a breach from the agent. Our other concern is that because the notice shows credit balances, how do we stop the tenants from requesting a refund when they will now have the owners names and addresses and they just need to supply their own bank account in theory. Wondering if anyone else has come across this or is aware of the change in legislation?