Driving a Customer Focused Culture in your Team - 3 Part Series 17,18,19 June 2025

Driving a Customer Focused Culture in your Team (for Team Leaders)

Date: This is a three-part series designed for Frontline Council Team Leaders:

Part one: Tuesday 17 June

Part two: Wednesday 18 June

Part three: Thursday 19 June

Time: 10:00am - 11:20am

Cost: Entry from $330.00 (GST inclusive) per person for the three-part series - available to all Council Officers 

Entry from $550.00 (GST inclusive) for two people to attend the three- part series - available to all Council Officers

View Course Brochure

Course Content: 

Help create a customer-focused culture within your team by providing your Team Leaders with an understanding of the key drivers of customer-centricity within your organisation.

Learning Outcomes:  Participants will - 

• understand key drivers of customer-centricity within an organisation
• have language to help them discuss customer-centricity with colleagues across the organisation
• have had the opportunity to review the current state
• be equipped to take the next steps in implementing a plan to enhance the customer focus in their team.

Please Note: Zoom details will be made available in your registration confirmation / notification.  Attendance is expected for all 3 sessions. This event will not be recorded.

Thank you to our Partner:

LGMA Members: This webinar series is eligible to be redeemed under the 3 complimentary webinars you receive as an LGMA Member. Please contact admin@lgmaqld.org.au if you'd like to redeem this series (Note: this will use all 3 of your webinar allowance).