Management Masterclass

Management Masterclass is an intensive programme designed to extend the skills of practicing managers and to provide a range of tools to deal with common problems and challenges experienced by managers in local government.

The workforce is changing quickly and new entrants to our workplaces have very different expectations to those that came before.  As managers, we need to understand these expectations if we are to successfully lead teams into the future.

But, as busy managers, our own professional development is often pushed back of the queue.   We don’t often get the chance to look at what we do on a daily basis from a different perspective or to really think about what works for us and what doesn’t.  We just keep keeping on.

Management Masterclass is designed to help you take a step back; look at your management practice, understand what is working for you and your team and add some tools to your toolkit to assist you in managing an ever-changing workforce.

Participants on this intensive programme will examine common management issues and challenges and develop an understanding of the motivations and causes of these issues.  Through this understanding, participants will create and practise various techniques to manage the specific challenges they experience.

Management Masterclass builds on a range of work undertaken by LGMA Queensland over many years and is tailored specifically towards challenges applicable to the local government context.  It utilises the experience of professional local government officers and LGMA trainers to provide a targeted learning environment.   

Recognising that people have different learning styles, Management Masterclass offers interactive teaching, guided discussion, case study analysis, peer review and personal coaching.  

Management Masterclass will cover the following topics:

  • Reviewing the various roles and responsibilities of managers – what type of manager do you want to be?
  • How to apply values to more effectively manage people including in: leading people; developing people; change management; teamwork; high performance; and staff learning and retention.
  • How to reduce conflict through recognising and challenging assumptions
  • Listening and understanding for better engagement
  • The role of languaging and unwritten ground rules in staff performance and satisfaction
  • Creating high-performing staff through effective performance management and delegation (including feedback)
  • Getting the most from team collaboration and decision making
  • Tools and ideas for creating effective teams.

If you spend all your time managing people or too much time ‘managing’ and not enough time on leadership and strategic thinking – this course is for you.

If you would like more information about the Management Masterclass please download the programme or contact:


Peta Irvine
Chief Executive Officer
Phone: (07) 3174 5003
Email: peta@lgmaqld.org.au


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