Customer Services Village

Membership of this Village is predominantly officers working in customer service roles or managing customer service staff.  The Village seeks to identify and discuss best practice customer service and investigate technological tools to enhance service provision. 

The Village also participates in benchmarking surveys, shares experiences and templates and distributes articles of interest.

The Customer Services Village Forum will be held in Brisbane on Wednesday 14 February 2018.

Please find the programme and registration form here.

The Customer Service Village Forum 2018 is proudly supported by:

LGIA Super

The Pullman and Mercure Brisbane King George Square is a contemporary 5-star hotel in Brisbane, located in the heart of Brisbane CBD, offering a wide range of luxury accommodation options. Guests may select between 5-star luxury guestrooms and the Mercure tower with 4-star hotel rooms.  The hotel is located on the corner of Ann and Roma Streets (opposite King George Square) and is a short walk to the Brisbane Transit Centre and Central Station.

The hotel has kindly offered 10% discount off the best available rate at the time of booking (best available rate as advertised on  Please use the following when booking through the Accor Hotels site:

Company code: AS358715
Access code: LO326AU655

(When you make your reservation, just enter your customer code and your access code in block capitals)


Car Parking
King George Square Car Park

Secure Parking – Brisbane CBD

Wilson Parking – Brisbane CBD


Please click on the Library heading above to access presentations and resources from our October 2015 Village forum speakers, as well as previous papers and articles.

October 2015 Village Forum. Please access the programme here.

Lemm Ex - Who's Afraid of Privacy?

Bree Milkovic - Implementing Social Media in Local Government

Paul Van Veenendaal - Building a Customer Centric Environment

Our Partners

Chemical Laboratory - Developing various types of fake watches uk lubricants and greases, which is replica watches online important for the stable operation of uk replica watches mechanical watches and the smooth operation of replica watches production machines.